Service Coordination: what can/should you expect? Your county board service coordinator (a.k.a. SA, SSA or case manager) is the key to many of the services that your loved one with a disability can access. Our goal with this month’s Transition Bootcamp topic on Service Coordination is to clarify the role that your SC should play in the overall picture of meeting the needs of your family member. Anne Russell, Service Coordination Supervisor, Franklin County Board of DD, will speak and answer questions.